Service Agreement
BACKGROUND
Content Halo helps online course creators and / or consultants simplify complex Content into digestible
snackable Content that's right for social media, so you can stand out and increase your visibility.
This contract (the "Agreement") is between Content Halo Pty ltd NZBN 9429049360653 ("Content Halo",
"Radhika Lucas", and "Content Specialist") and you (the "Client") and is legally binding.
This Agreement is the entire agreement between you and Content Halo. It outlines the roles,
obligations, and expectations of working together. To discuss any aspect of this Agreement, please
email radhika@contenthalo.com
1. ACCEPTANCE AND TERM
1.1. This Agreement is expected to be signed and returned to the Content Halo by the Client.
1.2. The Client is deemed to have accepted this Agreement upon receipt via email AND by
continuing to receive and engage Content Halo services.
1.3. The services and prices set out in this Agreement remain valid and open for acceptance by
the Client for thirty (30) days from the date this Agreement is sent or binding upon agreement of the terms.
Term
1.4. The term of this Agreement is from the acceptance of the Agreement by the Client.
1.5. It will end upon the completion of services and full payment of all fees subject to earlier
termination as provided in this Agreement.
1.6. The Term of this Agreement may be extended with the Parties' written consent.
1.7. This Agreement may not be transferred or disclosed to any third party.
2. SERVICES
2.1 Content Halo currently offers the following online course content creation services:
2.1.1 Cringe to Confident Visibility Program –
The Cringe to Confident Visibility Program boosts visibility confidence. It helps course
creators, consultants, and introverts get past the fear the visibility on social media and
go from feeling judged, insecure and scared to feeling confident with visibility,
regardless of whether they are introverted, shy or just getting started.
2.1.2 Message Mining
The Message Mining Program teaches course creators what to say, write or post on
social media so that they go from feeling stuck to unstoppable with crafting
messaging that comes from the market and not from your mind.
2.1.3 LaunchPad - Offer Clinic helps define the course offer or reposition a one-on-one service or offer with content creation consulting and service
delivery, including:
● AI scripts for 20 reels, with scripts, captions,
and hashtags.
● Training on the best type of Content to create for visibility, engagement, and
sales,
2.2 Training on creating b-roll footage for ads and social media content over a LIVE Q&A over the duration of the agreement as set out in the presentation.
2.3 The Client can request to upgrade their service at any time by emailing
radhika@contenthalo.com.
2.4 Additional consultations or service requests will incur additional fees.
2.5 Any additional fees that may apply will be presented to the Client in writing before
commencement and will require agreement to changes in writing via email.
2.6 This Agreement applies to additional services agreed to.
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Service Delivery
2.7 Services are delivered via zoom, online training portal, worksheets and workbooks
3. FEES, PAYMENTS & REFUNDS
Fees
3.1 Please refer to your scope of works and offer for fee details of your selected service.
Payment of Invoices
3.2 Invoices submitted to the Client are due immediately upon receipt or as agreed with
Content Halo.
3.3 All fees must be paid before service commencement via bank transfer to the bank details
provided in your Invoice or credit card.
3.4 All invoices and prices are issued in USD.
3.5 Invoices provided to NZ-based clients include GST and are in NZD.
3.6 The Client shall be required to pay any legal or other costs incurred by Content Halo
associated with the recovery of overdue accounts.
Pricing and Service Offer validity
3.7 Pricing and services are valid for the term of this Agreement.
3.8 Content Halo is not obligated to maintain the same offer or pricing should the Client wish to
extend the term of Service.
4. EXPECTATIONS
For effective service delivery, the Client agrees to the following:
Questionnaire
4.1 Depending on the Service you select, a Questionnaire may be provided by the Content
Specialist.
4.2 You must complete the required Questionnaire on a date set by the Content Specialist.
4.3 The Content Specialist is entitled to reschedule a service session if a required questionnaire
is not submitted.
Contact
4.4 The Content Specialist is available to the Client for brief question support via email or phone
only for the duration of the Service.
4.5 The Content Specialist will make every effort to respond within 48 hours of receiving the
Client's request.
4.6 Questions or issues that arise that cannot be answered quickly may require an additional
appointment.
Calls and Appointments
4.7 Sessions and meetings are generally pre-scheduled at a mutually agreed time by the Client
and Content Specialist.
4.8 The Client must attend all scheduled sessions on time.
4.9 If rescheduling is required, the Client must notify the Content Specialist at least 24 hours
before the meeting.
4.10 The Client may request (in writing) a session to be rescheduled in a health or family
emergency.
4.11 Every effort will be made to accommodate such a request. However, the Communications
Specialist does not guarantee that the Client's preferred rescheduling time will be available
or accepted. Reasonable time frames for rescheduling must apply and be agreed upon by
the Communications Specialist.
Disclosure
4.12 To provide accurate and honest information requested by the Communications Specialist
about the Client's business to ensure content advice and strategies are useful and
applicable.
Social Media algorithms
4.13 Social Media algorithms can change; therefore, the outcomes explained in the training
videos may differ based on individual capability and impact the social media performance
of client videos.
4.14 You understand and agree social media algorithms are beyond the control of the Content
Specialist and that results may vary depending on your personal abilities and commitment.
Communication
4.15 Any questions or concerns must be brought to the attention of the Communications
Specialist so they may be resolved as quickly as possible.
5. REFUNDS
5.1 There is no refund for change of mind for the selected and agreed services.
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5.2 If the Client is dissatisfied with the services provided, and Content Halo assumes
responsibility, then the Content Halo will endeavour to complete services to the Client's
satisfaction.
5.3 If the Client's request for a refund is unjust or unreasonable, or the working relationship is no
longer productive and positive between the parties, Content Halo will refund the portion of
fees for services not completed where possible less a USD50 administration fee,
6. EXCLUDED SERVICES
6.1 Unless otherwise agreed, Content Halo is not required to supply any excluded services.
6.2 Excluded services include but may not be limited to:
● Acquiring stock imagery that requires a payment or royalty fee
● Advertising and software fees incurred by a third party
● Management of employees or external contractors
● Business administration
7. DISCLAIMER
7.1 Content Halo makes no guarantees, and the Client accepts that given the nature of the
mentoring and advising services provided by the Content Halo, the results experienced by
every Client will differ.
7.2 The Client accepts responsibility for any such variance.
Earnings Disclaimer
7.3 The Client acknowledges that there is an inherent risk in any business enterprise or activity.
7.4 The Client acknowledges there is no guarantee that the Client will earn any money as a
result of the Client's engagement on Content Halo's services.
7.5 Content Halo cannot guarantee the Client's ability to get results or earn any money using
reels, videos, templates, tools, ideas, information or strategies provided.
8. INTELLECTUAL PROPERTY, DESIGN AND IDEAS
8.1 Content Halo owns all Intellectual Property in designs and Content developed or conceived
during or arising out of Content Halo carrying out the contracted services.
8.2 The Client warrants that it owns or has created all imagery and Content provided to Content
Halo for service delivery or is legally permitted to use such imagery and Content royaltyfree for commercial purposes.
8.3 Where applicable, Content Halo permits an irrevocable, unlimited, worldwide, royalty-free
license to the Client for continued use of any final copy and content pieces created by
Content Halo during the fulfilment of the contracted services.
8.4 Drafts, ideas, designs, and concepts not used by the Client remain the Intellectual Property
of and belong to Content Halo.
8.5 Content Halo reserves the right to use such drafts, ideas, designs and concepts with other
Clients.
9. CONFIDENTIALITY
9.1 Content Halo is committed to the utmost confidentiality.
9.2 All information (written or verbal) that the Client shares with Content Halo, and vice-versa, as
part of this relationship will be kept confidential unless:
a. disclosure is required for staff, external parties or sub-contractors to fulfil services as
part of this Agreement, or
b. if required by law (such as fear for the Client's or another person's safety or through
court order or subpoena).
Information shared via third-party applications.
9.3 While Content Halo will do its best to maintain the security and confidentiality of all
information shared, it takes no responsibility for the security of information shared via thirdparty applications such as email providers or social media platforms accessible to third
parties.
9.4 Content Halo agrees to keep confidential details of sessions, strategies, plans, Content,
ideas, passwords, logins, client information, and associated data shared by the Client during
and after the period of this Agreement.
9.5 Content Halo may share the nature of the calls or services with another professional to seek
advice or guidance on how to best be of service.
Recorded Calls
9.6 If calls are being recorded, Content Halo will inform the Client and may be used for training
purposes or for promotion.
10. LATE FEES
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10.1 All services are paid in full; however, on occasion approved, split payments are accepted.
10.2 The Client is responsible for ensuring that payments are made on time.
10.3 Please note that a three-day grace period is allowed, at which point a 5% (five per cent) late
penalty will apply.
10.4 At this time, Content Halo reserves the right to withhold service provision until the due fees
are paid in full.
10.5 If a Client's account is beyond 30 days overdue, Content Halo reserves the right to turn the
account to third-party collections. At this time, this Agreement will be terminated, and no
further work will be completed.
Extension of project deadlines
10.6 A late fee may be charged if a project deadline needs to be extended because the Client
has failed to provide the required information,
10.7 The late fee will be based on the additional work and time required at the Content
Specialists' hourly rate.
10.8 Content Halo hourly rate will be confirmed before the extension.
10.9 An additional 25% fee (twenty-five per cent) will be charged in addition to the project fee if
a project requires urgent completion due to the Client not providing information or material
in the agreed time, format or platform,
11. WORKS & COMPLETION
11.1 Content Halo agrees to complete selected services for the fees agreed to under this
Agreement by dates agreed to, subject to any amendments by the Client.
11.2 Deadlines are agreed to before the commencement of a program or project.
11.3 The Services do not include the supply of materials, designs and Content unless expressly
stated in this Agreement, Quote or agreed to in writing during the fulfilment of the
Agreement.
11.4 The Client must provide instructions in sufficient detail to adequately define the Client's
requirements.
11.5 Content Halo is not liable to the Client for the failure to deliver services on time if the Client
fails to provide instructions to the Content Specialist promptly and, in so doing, prevents or
hinders the Content Halo in achieving completion of Services in a reasonable time frame,
12. ROLE
12.1 Content Halo and associated staff and contractors are not employees or servants of the
Client but independent contractors.
12.2 Content Halo may subcontract any of its obligations to the Client as part of this Agreement.
13. CANCELLATION & TERMINATION
13.1 This Agreement may be terminated by either party, for any reason, by giving 14 days written
notice.
Termination by Content Halo
13.2 Content Halo may terminate a client with cause for non-payment of services or failure to
meet any obligations and responsibilities under this Agreement with seven (7) days notice
in writing to the Client.
13.3 Termination with cause by Content Halo will have been preceded by discussion and
notification to the Client of the causal issues, seeking a resolution and allowing the Client 7
days to remedy.
13.4 Termination by Content Halo for illegal or unethical behaviour or actions by the Client will
be immediate.
13.5 Except for as provided in this Agreement, if Content Halo terminates this Agreement
through no fault of the Client, fees for any unfulfilled services will be refunded to the Client.
13.6 Payment for fulfilled services will not be refunded.
Termination by the Client
13.7 Except for as provided in this Agreement, if the Client terminates this Agreement, the Client
is liable for all outstanding fees, including costs to Content Halo, because of the
termination.
13.8 Payment of outstanding fees and costs is required in full within seven (7) days of the
termination date.
13.9 This Agreement may be terminated immediately on the occurrence of any one of the
following events:
a. If either party to this Agreement ceases operating their business.
b. Content Halo or the Client commits any material breach of this Agreement.
c. Content Halo or the Client fails to comply with any relevant statutory or regulatory
requirement.
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Cancellations
13.10 If Content Halo cancels a service, where possible, fees for the portion of incomplete work
will be refunded to the Client.
13.11 If the Client cancels, the Client is liable for all outstanding fees for completed work and
work in progress.
13.12 All outstanding fees must be paid in full within seven (7) days of agreement cancellation.
13.13 The Client is required to provide a 1-month notice of cancellation in writing for projects that
require multiple meetings or several months to complete.
14. WARRANTY & INDEMNIFICATION
14.1 Content Halo warrants that the contracted services will at all times be carried out:
● diligently;
● with proper care and skill; and
● in accordance with the terms of this Agreement.
14.2 The Client indemnifies Content Halo against all claims for any legal relief whatsoever
arising in any way out of or in connection with:
● the carrying out of, or failure to carry out, the contracted services; or
● any breach of this Agreement.
14.3 The indemnity does not apply to any claim caused by negligence or breach of this
Agreement by Content Halo.
15. FORCE MAJEURE
15.1 A Force Majeure event is an event outside our control that delays or hinders our ability to
perform our obligations under this Agreement.
15.2 A Force Majeure event includes but is not limited to fire, flood, earthquake or similar natural
disasters, riot, war, terrorism, civil strife, labour disputes or disturbances, industry-wide
material or services shortages outside our reasonable control, an outbreak of pandemic
disease, governmental regulations, communication, technology or utility failures.
15.3 Content Halo shall not breach any undertaking in this Agreement for the delay in
performing, or failure to perform, any of its obligations under this Agreement if such delay
or failure results from Force Majeure events.
15.4 Upon any Force Majeure Event, Content Halo shall notify the Client of the inability to
perform or delay in delivering products and services.
15.5 Content Halo shall propose revisions of the delivery schedule for Service or termination of
this Agreement where it is determined that performance is not possible because of the
duration or effect of the Force Majeure event.
15.6 The Parties agree to make every effort to negotiate a financial arrangement to mitigate and
share any loss resulting from the termination of this Agreement because of a Force Majeure
event.
16. DISPUTE RESOLUTION
The Client understands and agrees:
16.1 The Client will contact Content Halo Communications immediately with any concerns so
that they may be resolved quickly and effectively through friendly consultation.
16.2 In the event of a dispute, the Client agrees to the following Dispute Resolution Procedure:
a. The Client must advise Content Halo Communications in writing of the nature of the
dispute, the outcome the Client seeks and what actions the Client believes will settle
the dispute.
b. The Client agrees to meet in person or via a conferencing platform, such as Zoom, in
good faith to seek to resolve the dispute by Agreement and compromise.
c. If an agreement cannot be reached to resolve the dispute, any party may refer the
dispute to mediation by a mediator appointed through the New Zealand Law Society.
16.3 Both parties must attend the mediation in good faith to seek to resolve the dispute.
16.4 Litigation via the court process may only be considered after a genuine attempt at
mediation, bought by either party, is unsuccessful.
16.5 Confidentiality is paramount to both parties' personal and professional reputations and
standing in their business and community.
16.6 At no time will any communications or discussions be made public, including but not limited
to any social media platforms or websites of either party.
16.7 Any public discussion or comments about either party will be considered defamatory,
harmful or otherwise damaging and will be the subject of compensation in any mediation or
litigation claim.
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17. LIMITATION OF LIABILITY
17.1 Liability for the services provided by Content Halo is governed solely by New Zealand
Consumer Law ( Consumer Guarantees Act) and this Agreement.
17.2 Nothing in these Terms removes the Client's Statutory Rights as a consumer under New
Zealand Consumer Law.
17.3 Except for the Client's Statutory Rights, all materials and services are provided to the Client
without warranties of any kind, either express or implied.
17.4 To the extent permitted by law, Content Halo excludes all express or implied
representations, conditions, guarantees, warranties and terms relating to any services
except those set out in this Agreement, including but not limited to implied or express
guarantees, warranties, representations or conditions of any kind, which are not stated in
this Agreement.
17.5 Content Halo guarantees that all services and advice are supplied to the Client with due
care and skill.
17.6 Content Halo cannot and does not guarantee that the Client will take the necessary actions
identified during the sessions to achieve a specific result. What the Client achieves through
these sessions is the Client's choice and responsibility.
18. GOVERNING LAW
18.1 The Terms and Conditions in this Agreement are governed and construed under the laws of
New Zealand.
18.2 Each party agrees to irrevocably and unconditionally submit to the exclusive jurisdiction of
New Zealand courts and arbitration.
By proceeding with payment and engagement, you are deemed to have read and accepted the
terms and conditions in this Agreement.

Further I agree to receive ongoing marketing communications from Content Halo.

I agree that I have read the terms and conditions and the privacy policy on the website contenthalo.com